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How marketers find and use
research data...
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The goal of research is to reduce
risk by collecting
and interpreting data about customers (TM), competitors,
and the marketplace.
As you note from the slide at the left,
data is used to help refine customers' unmet needs, what human and
physical resources are needed to satisfy those needs—even how much
profit to project or expect.
Research data helps put the "right" in
the marketing mix
by eliminating guesswork and assumptions.
For your project, you'll use
references/sources and data
to substantiate how your organization operates.
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< Marketers tend to seek secondary data
before expending
energy to finance studies—unless the information does
not exist or depends on a specific set of circumstances
Generally, primary data is more expensive and time
consuming to collect..
< The Internet is a great source of
secondary data.
Take care to ensure that the data you use pertains to
your organization (validity). Generally, secondary data
is more readily available and less expensive.
Note: When you google info for your
project, note that
the first few pages of "hits" take you to organizations
that want to sell you their research data. Scroll down.
For your project, rely on established
secondary sources
on the Internet. Can't find any? Interview a store manager.
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These are the 3 terms you'll hear most
often in marketing meetings when discussing marketing research
studies.
< If you can't go out and repeat the study
and get the
same basic results, be careful how much faith you place
in the numbers.
< What you go after is what you get: Too
often, managers
will "massage" data to mean something other than what
they mean.
< Listen for "I feel...think...." "It
could...might, ought to..."
Without a number following such statements, it's pure
opinion. Hence our favorite question:
"What's that based on?"
In your project, all statements must be
followed
with a reference or source. Save the bias for an opinion
at the end of each question.
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North American Industrial Classification
System is a set
of codes set up by the U.S. Census that define all businesses in North
America based on what they do.
Use NAICS codes to research your
organization.
Go to
http://www.census.gov/epcd/www/naics.html
Input the type/kind/type of business to find your organization's code.
Can't find it?
Email Steve; share the key words
you tried.
You'll want to include this in your
project; share a listing of the codes you found. Use them find data
(see next slide).
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Here's an example. Silestone is the
leading supplier of
natural quartz countertops/flooring surfaces.
To get started, I started by seeking
companies involved
with quartz, then expanded to find the following:
B. Possible competitors in my given
geographic market
C-D: Possible clients in the building
industry, and
wholesalers/channel members who customize and do installation work (to
expand the dealer network)
Expand your thinking to the utilities
involved in your product
or service. Knowing about and utilizing NAICS codes is
a real asset
you can profit from in your job.
Tip: A great start is to google "(NAICS
code) products"
and click on the Industry Statistics Sampler link.
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Copyright 2008 |
Steve Toms All materials posted on the webpage are for educational
purposes and for the expressed use of those enrolled in this class
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